Contact

A person answers this.

Numal is small enough that support isn't a department. Whatever you send lands with someone who can change the thing you're writing about.

Support

A connection that stopped reporting, a figure that looks wrong, anything inside the product.

help@numal.ai
One business day

Billing

Invoices, plan changes, refunds, tax documents, purchase orders.

billing@numal.ai
One business day

Privacy and data

Access, deletion, a signed DPA, a security questionnaire, a transfer impact assessment.

privacy@numal.ai
Within 30 days, usually far sooner

Security

Found a vulnerability? Tell us. We won't pursue legal action against good-faith research.

security@numal.ai

Press and partnerships

Point-of-sale integrations, interviews, anything that needs a human with an opinion.

team@numal.ai

Post

Numal, Inc.
Los Angeles, California
United States

Registered correspondence only — support sent by post will be slow.

Or write here

Same inboxes, fewer decisions about which one.

Add your name, a working email and a message so we know what to look at.

No ticket number, no sequence.
Sent.

We'll reply within one business day. If it's about a figure in a report, we'll have looked at the account before we answer rather than asking you to explain it twice.

If you're the business owner

You don't have to go through your agency to reach us, and we won't ask them for permission before acting on what you send.

  • Revoke access to your point of sale, immediately, by writing to privacy@numal.ai from the address on the connection — or from your POS provider's own settings, which works just as well.
  • Ask what we hold about your business and get it in a portable format.
  • Ask us to delete it. Transaction records go within 30 days.
  • Check what your agency can see. We'll tell you plainly: amounts and times, never customer names.

The detail is in the Privacy Policy and the Data Processing page.