Employee support
Payouts, linking an account, a video that didn't get credited, or anything about what we can see. Also the right address if you want your data deleted.
support@numal.comBusiness enquiries
Setting up, pricing across several locations, payroll and contractor questions, or a walkthrough before you commit to anything.
business@numal.comPayout disputes
A milestone that should have paid and didn't, a video credited to the wrong person, or a split you disagree with. Include the post link and the date.
payouts@numal.comPrivacy and press
Data requests, security disclosures, or anything a journalist needs. Security issues get looked at the same day.
privacy@numal.comWhat to expect
| Type | Usual response |
|---|---|
| Payout dispute | One working day. We'll tell you what we can see on our side before we conclude anything. |
| Employee support | One to two working days. |
| Business enquiry | Same working day where we can. |
| Data or deletion request | Acknowledged within a few days, actioned within the period the law requires. |
If you're an employee with a problem involving your employer — a video credited to someone else, a split you didn't agree to, pressure to post — write to payouts@numal.com and say so. We'll look at it without contacting your workplace first.
Where we are
[Registered company name]
[Street address]
[City, State ZIP]
[Country]
Email is the fastest route to us. We don't run a phone line yet — when we do, it will be listed here rather than buried in an account setting.